Alarm.Com MyQ Manual de usuario descargar pdf (Pagina 38)

Total Connect 2.0 Online Help Guide

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Video troubleshooting

If you are experiencing any difficulty with your video, please refer to the information below.

SYMPTOM – The thumbnails are working but there is no streaming video.

Cause: Your must have Apple QuickTime installed on your PC and updated to the latest version. Perform

the following corrective steps. If you do not already have QuickTime Player installed please download and

install it.

http://www.apple.com/quicktime/download/

After the installation is completed and the PC has been reboot-

ed, configure the player.

Configuring the QuickTime player

1. Open the player. Typically navigate Start > Programs > QuickTime > QuickTime Player.

2. From the Edit pull-down menu, navigate Preferences > QuickTime Preferences. The Preferences

window appears.

3. Select the Advanced tab. Then using the Transport Setup

drop-down box, select Custom.

4. Ensure the Transport Protocol

is set to HTTP, and the Port ID is set to 80.

5. Click OK, then click Apply. Click OK to close.

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Alarm.Com MyQ Manual de usuario Pagina 38