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Total Connect 2.0 Online Help Guide

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Synchronizing data

Syncing certain features is required to assure the Total Connect data and the Security System data are the

same. There a few different “Sync” functions dependent on what type of security system you have.

The synchronization request button for the Locations module, Users module, and Automation module will not be pro-

cessed if the keypad view (virtual keypad) was launched prior to sending the sync command. (This issue affects all

systems except the L5100.) If the virtual keypad has been launched and you wish to sync, you must log out by

clicking “Log Out” (do not close your browser) and log back in. You can then send the sync command.

Sync requirements for the various security systems are defined below:

Sync Requirements

LYNX Touch L5100,

L5200, L7000

Security Sync is done at the Location module. Total Connect will prompt you that

a sync is required.

• When a sensor is added or removed.

• When a sensor name is added or changed.

User Sync is done at the User

module. Total Connect will prompt you that a sync

is required.

• When a user code is added or changed in Total Connect or at the LYNX control.

The Master user in the LYNX control is assigned as the “Administrator” user in the

Total Connect “User” module. This user must have the “Enable User Code Sync”

check box enabled for the sync to work.

Automation Sync is done at the Location

module. Total Connect will prompt you

that a sync is required.

• When a device is included or excluded.

• When a device name is added or changed.

• When a “Scene” is added or changed at Total Connect.

• When a “Rule” or “Schedule” is added or changed at Total Connect.

• When a thermostat schedule is added or changed at Total Connect.

LYNX Touch L5000

LYNX Plus L3000

Security Sync is done at the Location module. When you initiate a sync, you will

be prompted for the Installer Code

• When a sensor is added or removed.

• When a sensor name is added or changed.

User Code management is not available for these products.

Since User Synchronization is not available on these panels, any user who is disa-

bled cannot log into Total Connect, but will still be able to use the control panel.

VISTA

(TC2.0 compatible)

Security Sync is done at the Location module. When you initiate a sync, you will

be prompted for the Installer Code

• When a sensor is added or removed.

• When a sensor name is added or changed.

User Sync is done at the User

module.

• When a user code is changed at Total Connect.

The Master user in the VISTA control panel is assigned as the “Administrator” user

in the Total Connect “User” module. This user must have the “Enable User Code

Sync” check box enabled for the sync to work.

If a user code is changed at the VISTA control panel, Total Connect will not prompt

you to perform a Sync. If you feel a “Sync” is required initiate the command to

update Total Connect with the latest data.

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